Q: What materials are ShineOn jewelry made of?
A: ShineOn jewelry is crafted from high-quality materials, such as 14k white gold over stainless steel or yellow gold over stainless steel. The pendants often feature cubic zirconia stones, offering a beautiful sparkle that resembles real diamonds.

Q: Are ShineOn jewelry pieces hypoallergenic?
A: Yes, ShineOn jewelry is hypoallergenic. The materials used are suitable for most people with sensitive skin and do not cause irritation or allergies.

Q: How should I care for my ShineOn jewelry?
A: To maintain the beauty of your ShineOn jewelry, avoid exposure to water, lotions, perfumes, or other chemicals. Store your jewelry in a dry place and polish it occasionally with a soft cloth to keep it looking its best.

Q: Is the jewelry suitable for everyday wear?
A: Yes, ShineOn jewelry is designed to be durable and versatile, making it suitable for daily wear. However, to prolong its life, avoid wearing it while swimming, showering, or during activities that may expose it to harsh conditions.

Q: What is the size and length of the necklace chain?
A: The ShineOn necklaces usually come with an 18"-22" adjustable cable chain that features a lobster clasp attachment. This makes it easy to find the perfect length for any neckline or outfit.

Q: How is the jewelry packaged?
A: ShineOn jewelry comes beautifully packaged in a complimentary soft-touch box for easy gifting. There’s also an option to upgrade to a luxury mahogany-style box for an even more elegant presentation.

Q: Do you offer gift wrapping or special packaging options?
A: Yes, we offer premium packaging upgrades, such as the luxury mahogany-style box, which adds a special touch to your gift presentation.

Q: How long does it take to process and ship an order?
A: Processing time is typically 2-3 business days. Standard shipping within the United States takes 5-7 business days

Canada Standard Shipping (UPS). 5-10 business days

Europe/International Standard (UPS): 5-30 business days depending on location (Shipped from USA) additional taxes may apply for your location

Q: Can I track my order once it’s shipped?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.

A: All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.

*While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.

Q: What if I need to change or cancel my order?
A: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed and shipped.

Q: What if my order arrives damaged or defective?
A: If your item arrives damaged or defective, please contact customer support within 30 days of receiving your order. We will work with you to provide a replacement or a refund.

Q: Do you offer returns or exchanges?
A: ShineOn accepts returns or exchanges within 30 days of purchase for items that are in their original condition. Custom message cards may not be eligible for return unless the product is defective.