Q: What materials is ShineOn jewelry made of?

A: ShineOn jewelry is crafted from high-quality materials, such as 14k white gold or 18k yellow gold over stainless steel. Many designs feature cubic zirconia stones, offering a brilliant sparkle similar to diamonds.

Q: Is ShineOn jewelry hypoallergenic?

A: Yes, ShineOn jewelry is made from materials that are generally hypoallergenic and suitable for most people with sensitive skin.

Q: How should I care for my ShineOn jewelry?

A: To keep your jewelry looking its best, avoid exposure to water, lotions, perfumes, and harsh chemicals. Store it in a dry place and gently polish it with a soft cloth as needed.

Q: Is the jewelry suitable for everyday wear?

A: Yes, ShineOn jewelry is designed to be durable and versatile for daily wear. To extend its lifespan, we recommend removing it before swimming, showering, or engaging in activities that may expose it to moisture or chemicals.

Q: What is the size and length of the necklace chain?

A: ShineOn necklaces typically include an adjustable 18"–22" cable chain with a secure lobster clasp, allowing for a comfortable and customizable fit.

Q: How is the jewelry packaged?

A: Each piece arrives in a complimentary soft-touch gift box, perfect for gifting. Customers may also choose to upgrade to a luxury mahogany-style box for a more elevated presentation.

Shipping

Q: How much is shipping and how long will it take?

A: Orders are made-to-order.

• US shipping: USPS $5.99 / FedEx $11.99
  
• International shipping: DHL $8.47 / FedEx $18.00
  Shipping times depend on destination. Customs/duties may apply. Tracking is provided.

Q: Can I change or cancel my order?

A: Please contact us as soon as possible. Once an order is in production, changes or cancellations may not be possible.

Q: What if my order arrives damaged or defective?

A: Contact us within 30 days of delivery with photos of the issue. We’ll be happy to help with a replacement or refund if eligible.

Q: Do you offer returns or exchanges?

A: Because our items are made to order, we do not accept returns or exchanges for change of mind. Replacements or refunds are available only for damaged, defective, or incorrect items.